Francis Falvey of Butcombe Brewing Co. explains why Avon Data works best as the PMS for their business
“We selected Avon Data following a selection process where they came out the frontrunner.
“We thought they had demonstrated that they knew our operation well and had clearly spent a long time looking at this. Once the decision had been made I knew it would be an easy process to put the system in.
“They also already work with Zonal (our EPOS system) and with our employment scheduling system and this simplifies room postings and end of day business reporting across multiple sites.
“Business information (BI) and analytics are vital to our success and we are using qlik for central reporting. This platform is now pulling in our data from AvonData’s system which means we have the capability for rapid analysis and distribution around the senior management of the business each night and for reporting to the board.
“Avon Data are extremely professional – not to mention highly efficient and cost effective for the range of services they offer. They produce excellent results – consistently –and are a great team of people who really do understand our business.
“Problem resolution that’s the same day not same week really makes them stand out. All our new properties with rooms will go into the Avon Data system.
“Sarah and her team are great and good to do business with – there is strong communication within Avon Data. I know I only have to call one person and it doesn’t matter who it is – the rest of the team will be briefed on what’s going on in our business at any given time.”