Co-owner Dan Brod talks about the importance of reliable integrated systems within his businesses
“The PMS is definitively the backbone of a successful hotel – if the data contained here is not reliable and easily accessible everything falls apart no matter how beautiful your site, how delicious your food or how hospitable you or your staff are.
Online bookings are increasing exponentially and the more that can be captured through your own website the less unnecessary commission you have to pay to OTAs. Having said that OTAs have a role to play – particularly for hotels with large inventories – and Hotel Exec allows you to seamlessly integrate through interfaces such as Siteminder.
My partners and I have, between us, worked in many hospitality operations and have therefore seen many PMS systems and EPOS systems. We chose Avon Data because they had integrated EPOS and PMS software under one roof – rather than interfacing two different company’s software each blaming each other for why it doesn’t integrate.
From experience we knew that it is not really the software itself that is key as there are many competing systems that pretty much do the same thing – but it is the support to fix things if they go wrong that is crucial.
Avon Data is relatively local to our sites, is a family run company and is, simply put, always there to help. This is the opposite of most PMS companies.”