Client Focus: The OHH Pub Company Ltd

The OHH Pub Company has recently signed up to use our new PMS Rezcontrol and we are delighted to welcome them aboard. Rezcontrol is live at The Old House At Home, Northey Arms, The Rising Sun and The Bear & Swan.

OHH Pub Co backstory

Established in 1984, the OHH Pub Company took a leap in 2008 amidst the credit crunch to develop six luxury letting bedrooms at The Old House At Home to aid survival and recovery. Two years later, bedrooms were being added to a second venue, The Northey Arms. The addition of rooms has proved so successful that the company has to date transformed four standard pubs into countryside boltholes boasting a total of 32 bedrooms and counting.

A view from The OHH Pub Company Rooms Manager Pippa Parfait

Having worked with Avon Data for nearly 10 years now, Pippa Parfait, Group Hotels Manager, didn’t hesitate in recommending them to the OHH Pub Company and Managing Director, Mark Warburton. “As a fast-growing and ever-developing pub company, using technology to our advantage is important and updating our Property Management System was key to the continued development of our rooms business”

The continued COVID crisis certainly provided a logistical challenge to be navigated having initially postponed the first roll out in November 2020 following a sudden lockdown announcement. When the third lockdown coincided with the rollout in January 2021, OHH decided to press on and take advantage of the downtime to establish the new system.

Pippa Parfait said, “We rolled out Avon Data’s web-based PMS Rezcontrol to all four properties during January and it has been successful and smooth sailing. As to be expected with the rollout of a brand new software platform, there were a few teething issues, but the team at Avondata has worked very closely with us to resolve any niggles and are always open to suggestions as to how things can be improved”

“As we move into the third month of using the system during lockdown (the rooms have been open for essential workers and travel during lockdown), we are really embedding the system and seeing the huge benefits of a great range of tools and reporting. We’re looking forward to opening the businesses fully again in May and training the in-house teams on the new system and its many features”.

We are delighted to have begun a partnership with The OHH Pub Company and are looking forward to installing our system at additional properties as their business continues to grow.